Returns & Exchanges
At Trua Clinic, we want you to be completely satisfied with your beauty and skincare purchases. If a product doesn't meet your expectations, you can return or exchange it within 30 days of receipt provided it remains in its original, unopened packaging.
Initiate Your Request
Contact our dedicated support team at [email protected] with your order number and the reason for your return to receive a Return Authorization number.
Pack Your Items
Securely place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship to Clinic
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our specialists inspect the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing