Frequently Asked Questions

Everything you need to know about your Trua Clinic experience.

What makes Trua Clinic products clinical-grade?

Our formulations are developed in collaboration with leading dermatologists, utilizing high-concentration active ingredients and bio-available delivery systems to ensure professional-level results at home.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

Do you offer a satisfaction guarantee?

Yes, we offer a 30-day 'Glowing Skin' guarantee. If you are not completely satisfied with your results, you can return the product for a full refund, even if it has been opened.

Are Trua Clinic products cruelty-free and vegan?

Absolutely. We are committed to ethical beauty; none of our products are tested on animals, and we do not use any animal-derived ingredients in our formulas.

Can I use Trua Clinic products if I have sensitive skin?

While our products are potent, many are formulated with soothing botanicals to minimize irritation. We recommend checking the 'Sensitive Skin' filter on our shop page and performing a patch test before full application.

How can I track my package?

Once your order ships, you will receive an email with a tracking link. You can also log into your Trua Clinic account to view the real-time status of your shipment.